Terms & Conditions

Classes - Lake House Arts Centre General Terms & Conditions

Applies to all classes and enrolments - on site or online

All Terms and Conditions may be updated from time to time. Any updates will apply to future enrolments only and will not affect enrolments already confirmed. Enrolments will be handled on a first-come, first-served basis.

Late enrolments are subject to availability and at the discretion of the Education Coordinator.
For a class to go ahead the minimum paid enrolments need to be reached.
Students need to pay in full to be confirmed as enrolled at least two working weeks before the class starts.
No discounts are offered for late enrolments.
Students and parents enrolling on behalf of students shall comply with all statutory obligations required by New Zealand law, and any Health Order or regulation the Lake House Trust requires.
A full set of accurate and up-to-date parent/caregiver details is required for each child.
If necessary, a relieving tutor may be employed to take the class if the primary tutor is sick/unavailable.
All information is correct on going to press, however is subject to change.
All prices include GST.

E-learning

Any class offered on site may change to learning online through interactive conferencing or alternative video/social media platforms, if circumstances call for it.
Enrolled students are expected to be able to shift to online learning if required.

Materials for Classes

Adult students bring their own art materials unless specified in the class description. Refer to the class on the website for details.
Materials are supplied for all children’s classes, unless otherwise stated.

Refunds cancellations and transfers

Lake House Arts reserves the right to cancel or postpone a class. If Lake House Arts cancels a class, students will:

Transfer to an alternative class by negotiation with the Education Coordinator OR receive a credit toward a future class OR a full refund.
Refunds will not normally be given after booking a class, if it has not been cancelled. However, refunds or credits may be provided in line with rights under the Consumer Guarantees Act 1993 or in exceptional/extenuating circumstances, at the discretion of management.
In the event of Force Majeure (Pandemics, Lockdowns, Natural Disasters, Acts of God), Lake House Arts will make reasonable efforts to reschedule or transfer classes to online delivery. If this is not possible, credits or partial refunds may be offered in accordance with consumer rights. Where refunds are approved due to exceptional/extenuating circumstances, an admin fee of up to 25% may be charged to cover genuine costs.

Student Behaviour

Code of Conduct – All visitors to Lake House Arts must adhere to the Lake House Arts Code of Conduct, clearly displayed in and around the facility and available online.
Disruptive Behaviour – Management reserves the right to exclude from the program any student who is disruptive, does not adhere to the Code of Conduct, or poses a significant risk to the safety of themselves or others.
If exclusion occurs, fees for unused sessions may be forfeited. However, in cases where exclusion occurs very early in a course, Lake House Arts may consider a partial refund.
Lake House Arts reserves the right to involve Police to resolve any behaviour from any person that poses a significant risk to the safety of themselves or others.
Lake House Arts reserves the right to refuse service and trespass any individual in breach of Terms and Conditions.
Bullying, racism, sexism, and disrespectful/abusive behaviour towards the tutor or any other student will not be tolerated.
Children’s tutors reserve the right to contact and request caregivers to collect students displaying disruptive behaviour during class.
Any child or vulnerable person who asks for help from Lake House Arts Tutors or Management will be assisted in accordance with the Lake House Arts Children’s and Vulnerable Persons Policy and Protection procedures.

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